Instructors can view a test attempt’s Access Log for a list of times of various student interactions with the test. The log can help to confirm whether a student began a test or ran into problems during a test.
- On the Control Panel, expand the Grade Center section.
- Click Tests.
- Locate the cell for the student’s test that you want to investigate.
The cell must contain either a grade or a Needs Grading exclamation mark for an access log to be generated. If you submitted the test for the student, an access log is not generated, unless the student clicked Save All Answers.
- Access the cell’s contextual menu () and click on the Attempt you wish to investigate.
- On the Grade Test page, expand the Test Information section.
- Click Access Log.
The Access Log shows a detailed list of every interaction a student had with the test for that attempt. The log shows the time the test was started, when each question was saved, and when it was submitted.
An unusual gap in activity might be interpreted as a connectivity problem if the student claims to have had one. However, the system cannot determine what caused the time gap—it can only show that it occurred.
Be aware that the time spent on a question may include time that the student spent looking at other questions before saving that answer.
As always, we are happy to help you research a specific issue and offer our opinion on what might have occurred.
Additionally, Blackboard now gives you the ability to reset a test for just one (or a section) of your students. If you conclude that a true connectivity, or other technical issue, has occurred and it is within your policy to allow a re-take, you can allow that individual access to a test that can no longer be seen by the class.