Chalk & Wire FAQs: Students using Direct Login

This article is intended to assist users accessing Chalk & Wire through ‘direct login’ –


Important: There are two ways to use Chalk & Wire…

  1. Direct Login at (CITE and specific other groups)
  2. In a Blackboard course, via an assignment link (main campus and other Blackboard users)

If you are unsure which group you are in, please consult your course instructor first.



The general process for using Chalk & Wire consists of four easy steps:

  1. Obtain an account (setup for you)
  2. Create a portfolio (according to your instructor’s directions)
  3. Upload attachments / add content (work samples, papers, etc.)
  4. Submit it to the appropriate assessor (usually your instructor)

Use the QuickStart Guide or the QuickStart Video for an overview of this process.



Q: Do I need to purchase an account?
A: No. The College will provide Chalk & Wire access if your course or program requires it.

Q: How will I access my account?
A: Yu will receive a system generated email with a link to establish your password. This will be sent to your Saint Rose email address unless you are told otherwise. If you have not received this email and you believe it was already sent, contact the ITS Help Desk. Once you have set your password, you can use it to login at or by choosing Chalk & Wire at

Q: I used the ‘Forgot Your Password?’ link, but have not received an email – where is it??
A: First, check your spam/junk folder. If the email is not there, you are most likely typing in a different email address than the one on record with Chalk & Wire. It must match exactly. If you have more than one email address, try another. If this does not work, contact the ITS Help Desk.



Meet your new best friend…

Q: I don’t see my program/course anywhere in my account – where is it?
A: Chalk & Wire is not organized by program or course. Instead, students create portfolios by selecting a specific pre-set structure – called a Table of Contents.

Q: What is a Table of Contents and which do I choose?
A: Portfolios require a certain pre-set structure/template – called a Table of Contents – so that your work can be graded properly. You will choose the Table of Contents (TOC) when you first create your portfolio. Most TOCs are named with the course subject and number, followed by the assignment (Unit Plan, Teacher Work Sample, Research Paper, for example). If you can’t find the TOC that your instructor has told you to use, click “Can’t find your table of contents?” in order to browse to the appropriate school/department. If you have any hesitation as to which TOC to select, please consult whomever assigned you the work or project – usually your instructor. Using an incorrect TOC will require you to create a new portfolio, as the TOC of a portfolio cannot be modified once established.



Q: How do I get my work into my portfolio?
A: Students can copy/paste text, upload images or documents, import from other portfolios, and more. All of these options are available on any portfolio page within the Add Content button.

Q: Should I copy/paste or attach my paper?
A: Your instructor may have a preference, but here are some general guidelines. If document formatting is essential, upload your document (Word, PDF, PowerPoint, etc.) in its native format so that your instructor can view it in its original format. If this is not important or if it is not particularly long, paste it into one or more Text Blocks on your portfolio page(s). It will display in-line with any other files, images, or videos that you place.

Q: How do I edit a video before uploading it to Chalk & Wire?
A: You can use Windows Movie Maker, iMovie, QuickTime, or other free software to trim, chop, or shorten your video clips before uploading to Chalk & Wire.Chalk & Wire offers guides on editing using QuickTime and Windows Movie Maker. We have a short guide to video prep here on TechTalk as well.  Just remember that if uploading for edTPA, there are limitations on editing that you must adhere to.

Q: Why can’t I upload my video to Chalk & Wire?
Chalk & Wire limits the individual file size for any file that you upload to a maximum of 500 MB. This is designed to help you successfully upload without taking an excessive amount of time and losing your connection and to increase playback smoothness for those watching your videos. Chalk & Wire offers detailed instructions on reducing the size of a video using a program called HandBrake.  Keep in mind that if you have used iMovie or Movie Maker to trim/edit, those applications can “Save As” a smaller file size than the original, which may allow you to complete both trimming/editing and shrinking the size without needing additional software.



Q: How do I submit work to my assessor?
A: After adding content to the page, click Submit on the right side of the screen. If this button is crossed out, hover your mouse over it for an explanation. Often times the content requirements for the page have not been met.

Q: The Submit button is crossed out. Why can’t I submit?
A: If this button is crossed out, hover your mouse over it for an explanation. Often times the content requirements for the page have not been met. First, the page from which you are submitting must contain some type of content. The system does not allow you to submit if there is nothing to assess but you can navigate to a page that contains content and submit from there. Second, some types of portfolios require a certain number and type of files/work samples on certain pages. This is true for edTPA portfolios but may also be true for others.

Q: Why doesn’t my assessor’s name appear when I try to submit to them?
A: In the search box, type just a few letters of your instructor’s first or last name. A drop-down menu should appear with a list of search results. Click your instructor’s name so that it appears on the page with a checkmark beside it. Then click Submit.

submitted portfolioQ: Should I submit every page of my portfolio?
A: For almost every type of portfolio, the answer is “no” because when you submit one page, your whole portfolio is submitted. How do you know if this is true? After submitting, the system will show you that the “whole portfolio” was submitted (or just a single page).

Q: How do I withdraw a submission that I made to my assessor?
A: Below the Submit button on a portfolio page you will see a record of prior submissions. Click the Withdraw button to find a pending assessment (not yet graded) and withdraw it. If the work has already been graded, it is not possible to withdraw. Detailed instructions can be found here.



Q: Where can I view my assessment results/grades?

A: If your instructor scores and releases your results, you may receive an email notification. If not, you can find any released scores, including full rubric breakdown, comments, and/or attached files by browsing to your My Results page. Detailed instructions can be found herePlease note: Chalk & Wire assignment scores may or may not be the same as your course assignment grade. Your instructor may provide a separate grade for the assignment, unrelated to the score you see in Chalk & Wire. If you are unsure, as your instructor.



Q: How do I share my portfolio with someone who doesn’t have Chalk & Wire?
A: Chalk & Wire’s Sharing feature allows you to create a secure URL that links to your portfolio. This is not the same as submitting to your instructor for a grade or collaborating in a Chalk & Wire workspace.



Q: Why are certain features missing or out of place?
A: Your Internet browser is likely the cause. First, try another browser (Firefox or Chrome are preferred over Internet Explorer). Clear your cache, and disable problematic add-ons. If the site continues to display or function incorrectly after following the instructions at this link, please contact Chalk & Wire’s Support Desk at or by phoning 1-866-949-6800 x1, or contact the ITS Help Desk.



  • Content Questions (What? Where? Why?): Your instructor is your resource.
  • Technical Questions (How?): The FAQs on this page and the Chalk & Wire User Guide will answer most questions about using the system.
  • Technical Issues (This isn’t working as described): Contact the ITS Help Desk or Chalk & Wire Support.